Tex. Health & Safety Code Section 771.039
Complaints

(a)

The commission shall maintain a file on each written complaint filed with the commission. The file must include:

(1)

the name of the person who filed the complaint;

(2)

the date the complaint is received by the commission;

(3)

the subject matter of the complaint;

(4)

the name of each person contacted in relation to the complaint;

(5)

a summary of the results of the review or investigation of the complaint; and

(6)

an explanation of the reason the file was closed, if the commission closed the file without taking action other than to investigate the complaint.

(b)

The commission shall provide to the person filing the complaint and to each person who is a subject of the complaint a copy of the commission’s policies and procedures relating to complaint investigation and resolution.

(c)

The commission, at least quarterly and until final disposition of the complaint, shall notify the person filing the complaint and each person who is a subject of the complaint of the status of the investigation unless the notice would jeopardize an undercover investigation.
Added by Acts 1999, 76th Leg., ch. 1405, Sec. 12, eff. Sept. 1, 1999.

Source: Section 771.039 — Complaints, https://statutes.­capitol.­texas.­gov/Docs/HS/htm/HS.­771.­htm#771.­039 (accessed Apr. 20, 2024).

771.001
Definitions 771.031
Composition of Commission 771.032
Application of Sunset Act 771.033
Meetings 771.034
Expenses 771.035
Staff 771.036
Standards of Conduct 771.037
Commission Member Training 771.038
Public Comments 771.039
Complaints 771.040
Negotiated Rulemaking and Alternative Dispute Resolution 771.051
Powers and Duties of Commission 771.052
Agency Cooperation 771.053
Statewide Limitation on Liability of Service Providers and Certain Public Officers 771.054
Effect of Chapter on Emergency Communication Districts 771.055
Strategic Planning 771.056
Submission of Regional Plan to Commission 771.057
Amendment of Plan 771.058
Optional Participation in Plan 771.060
Business Providing Residential Telephone Switches 771.061
Statewide Confidentiality of Information 771.062
Local Adoption of State Rule 771.063
Definition of Local Exchange Access Line and Equivalent Local Exchange Access Line 771.071
Emergency Service Fee 771.072
Equalization Surcharge 771.073
Collection of Fees and Surcharges 771.074
Exemption 771.075
Use of Revenue 771.076
Audits 771.077
Collection of Fees and Surcharges 771.078
Contracts for Services 771.102
Establishment of the Emergency Medical Dispatch Resource Centers Program 771.103
Participation in Program 771.104
Selection of Program Participants and Regional Emergency Medical Dispatch Resource Centers 771.105
Criteria for Emergency Medical Dispatch Intervention 771.106
Funding of Program 771.107
Report to Legislature 771.108
Liability 771.109
Work Group 771.151
Definitions 771.152
Establishment of Pilot Project 771.153
Personnel 771.154
Participation in Pilot Project 771.155
Selection of Pilot Project Participants and Regional Trauma Resource Centers 771.156
Funding of Pilot Project 771.157
Report to Legislature 771.158
Liability 771.159
Project Work Group 771.160
Expiration 771.0315
Eligibility for Membership or to Be General Counsel 771.0316
Grounds for Removal of Commission Member 771.0511
Emergency Services Internet Protocol Network 771.0512
Obligations or Requirements Concerning Voice over Internet Protocol, Internet Protocol Enabled Service, or Commercial Mobile Service or Wireline Service 771.0711
Emergency Service Fee for Wireless Telecommunications Connections 771.0725
Establishment of Rates for Fees 771.0735
Sourcing of Charges for Mobile Telecommunications Services 771.0751
Use of Revenue in Certain Counties
Green check means up to date. Up to date

Accessed:
Apr. 20, 2024

§ 771.039’s source at texas​.gov