Tex. Alcoh. Bev. Code Section 5.54
Resolution of Complaints

(a)

The commission shall maintain a system to promptly and efficiently act on complaints filed with the commission. The commission shall assign priorities to complaint investigations based on risk so that the commission handles the most serious complaints first.

(a-1)

The commission shall maintain information about parties to the complaint, the subject matter of the complaint, a summary of the results of the review or investigation of the complaint, and its disposition.

(b)

If a written complaint is filed with the commission that the commission has authority to resolve, the commission, at least quarterly and until final disposition of the complaint, shall notify the parties to the complaint of the status of the complaint unless the notice would jeopardize an undercover investigation.

(c)

The commission shall:

(1)

compile:

(A)

detailed statistics and analyze trends on complaint information, including:
(i)
the nature of the complaints;
(ii)
their disposition; and
(iii)
the length of time to resolve complaints; and

(B)

complaint information on a statewide and a regional basis;

(2)

report the information on a monthly basis to executive management and on a quarterly basis to members of the commission; and

(3)

make general information about the nature and disposition of complaints available to the public, including by posting the information on the commission’s Internet website.
Added by Acts 1993, 73rd Leg., ch. 934, Sec. 14, eff. Sept. 1, 1993.
Amended by:
Acts 2007, 80th Leg., R.S., Ch. 68 (S.B. 904), Sec. 13, eff. September 1, 2007.

Source: Section 5.54 — Resolution of Complaints, https://statutes.­capitol.­texas.­gov/Docs/AL/htm/AL.­5.­htm#5.­54 (accessed May 4, 2024).

5.01
Texas Alcoholic Beverage Commission 5.02
Members of Commission 5.03
Terms of Office 5.04
Presiding Officer 5.05
Relationship with Alcoholic Beverage Business Prohibited 5.06
Commission Office 5.07
Commission Meetings 5.08
Per Diem, Expenses 5.10
Employees 5.11
Administrator 5.12
Duties of Administrator 5.13
Assistant Administrator 5.14
Inspectors and Representatives 5.15
Assistant Attorneys General 5.16
Representation in Appeal to Commission 5.17
Suits Against the Commission: Venue 5.18
Audit 5.20
Standards of Conduct Information 5.21
Advisory Committees 5.022
Training 5.31
General Powers and Duties 5.32
May Require Reports 5.33
Regulate Licensees and Permittees 5.34
Delegation of Authority 5.35
Issuance of Permits and Licenses 5.36
Investigation of Violations 5.37
Collection of Taxes at Source 5.38
Quality and Purity of Beverages 5.39
Regulation of Liquor Containers 5.40
Regulation of Malt Beverage Container Deposits 5.41
Alcohol Used for Scientific Purposes, Etc 5.42
Penalty for Violation of Rule 5.43
Who May Hold Hearing 5.44
Subpoena of Witnesses 5.45
Proof of Document 5.47
Records of Violations 5.48
Private Records 5.49
Printed Copies of Code and Rules 5.50
Establishment of Certain Fees 5.051
Grounds for Removal from Commission 5.51
Bookkeeping Records 5.52
Program Accessibility Plan 5.53
Public Interest Information and Complaints 5.54
Resolution of Complaints 5.55
Electronic Processing of Licenses, Permits, and Certificates 5.56
Funding of Texas Wine Marketing Assistance Program 5.57
Marketing Practices Regulatory Decisions 5.58
Internal Affairs 5.59
Use of Technology 5.60
Alternative Rulemaking and Dispute Resolution Procedures 5.61
Training Program on Opioid-related Drug Overdose 5.101
Human Resources Division 5.102
Recruitment 5.103
Annual Report 5.141
Purchase of Firearm from Commission by Inspector or Representative 5.142
Special Inspectors or Representatives 5.321
Electronic Signatures 5.331
Public Disturbance Reports 5.361
Enforcement 5.362
Schedule of Sanctions 5.363
Disciplinary Authority of Administrator and Commission 5.364
Receipt and Use of Market Data 5.371
Proceeds from Contraband 5.441
Fees and Expenses Paid Members or Employees of Commission 5.581
Disclosure of Personnel Records of Commissioned Peace Officers
Green check means up to date. Up to date

Accessed:
May 4, 2024

§ 5.54’s source at texas​.gov